Ted looked at it but found he was unable to fix it.
We took a trip to Sears and were told it only had a warranty for one years and four on parts. They suggested we'd take it to the service depot, which we did and were told parts were not available. therefore unable to repair.
On our way back to Sears (we said a little prayer). But Ted suggested I'd better go inside and do the talking he knows I am a better scrapper than he is!
Of course I do my thing in my most professional way. First I talked to the sales person who had I realized no authority to do anything. Well I said to him: "Very unfortunate, we spend almost $300.00 on an item that did not give us more than four months of use!" Of course he explained again about the warranty etc, and I totally agreed with him. But nevertheless, I requested to speak to the supervisor. She finally showed up after about 15 min and two more calls by the staff. She was a very nice lady and very sympathetic. Again she explained about the warranty etc. and again I told her I'd totally agreed, but... could she give me a credit towards a new one?She went back to her office came back en told me I could get an other one and pay the difference. hallelujah!
In the meantime, Ted was sitting in the car and I kept on calling him on my cell to keep him up to date. They instructed me to bring the old one, (which we had in the car) to the loading dock and pick up the new one I had picked out. I did not have to do any carrying. Paid a difference of $20.00+ and walked away one happy camper.
When I came to the car, I gave Ted a "high five", and he said: "You amaze me sweetheart!"
At home the two of us took it out of the car into the house and downstairs one step at the time, now that was worth a video, hahaha! We could've waited for Ron but it was actually in our way.
When I buy something we don't want to go too far! Says Ted: "Because you need to be able to bring it back, every item takes at least two trips!" I have NO PROBLEM with bringing something back!
We just bought a toaster that browned only on one side (on the regular setting). Also an ice cream maker that did not work. The same brand but made slightly different. Yvonne had bought the same one and she was frustrated with it as well. I really wanted the same one I had before, which I'd worn out. After calling head office I was told to go to "Liquidation Sales" for $28.00, in case you are interested.
Make sure you get # 68220. The other one does not work, take our word for it!
On a different note, we got some 300+ pictures already from Yvonne and Jason, which I enjoyed very much, it sure makes me want to see my family :-(
3 comments:
I guess they didn't think I would like pictures as well ? Likely because it's your family ? Anyway, Trudy, when you go through them please forward any you think I would like . I love that you are so close. By the way, good stories. I too am not shy to return anything...yay us ! Have a great day.
Nancy, you can actually load the file from her webpage: www.yvonneparks.com/holland.
Only remember they are large files and it takes a long time to load them up.
Yes and they are mostly my family, my brother had a welcoming party for them, which was very nice. There are some on Facebook though. they did not want me to blog them
yet, they like to do that them self.
They are in Paris now and I am sure there will be lots of takes there as well. I am so glad they are having a good time.
I'm thinking I might buy 4 or 5 of the ice cream makers as Christmas gifts (my side). I'd be done my Christmas shopping already in July! That would be a 1st. I am SO thrilled about your clever shopping techniques. Next time we have a problem, we'll call in the professional - YOU!
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